Ocean Import Operator

Location Ipswich
Discipline: Freight Forwarding
Job type: Permanent
Salary: ££25,000 - £35,000
Contact name: Ryan Gale

Contact email: ryan@rg-freightrecruitment.com
Job ref: RG096
Published: 6 days ago

Job Role: Ocean Import Operator

Location: Ipswich

Salary: £25,000 - £35,000

Hybrid working role - 3 days office / 2 days home working

RG Freight Recruitment are working on behalf of Freight Forwarder and Customs Broker to source an Ocean Import Operator in Ipswich.

This client firmly believes themselves to be the next generation of freight forwarders. With their real time and intuitive cloud-based platform they are on a mission to simplify freight forwarding and make the whole experience more user friendly and transparent.

Operating for over 40 years and with a tight knit team of 75 they are a force within the UK freight market and are expanding as they take on more domestic and overseas work. Offering bespoke solutions including multi modal forwarding, customs clearance and supply chain management, they are in a great position to assist their clients with worldwide freight movements.

Due to the expansion, this client is now looking for an experienced Sea Freight Import Coordinator to join the team.

Key duties and responsibilities:

  • Controlling clients’ import seafreight shipments from origin to destination (FCL’s and LCL’s)

  • Liaising with clients, overseas partners, and suppliers to arrange quick dispatch of cargo

  • Effectively using the CargoWise system to create and manage shipments within agreed upon KPI’s

  • Maintaining data quality in CargoWise with a focus on providing clients with accurate date within our innovative visibility platform

  • Ensuring all documents and customs clearance information are received and updated in a timely manner

  • Arranging import customs clearance in line with the company AEO procedures

  • Proactively planning and arranging deliveries as per client requirements

  • Problem solving and escalating any issues with arrival of goods which may lead to issues with customer deliveries.

  • Ensuring clients are served in line with their Standard Operating Procedures (SOP)

  • Dealing with client invoicing/job in a timely and accurate manner

  • Building relationship with customers in order to add value to the clients and maximise business opportunities

Experience & Qualities Required:

  • 2 years previous import sea freight experience within a freight forwarding company is essential

  • Excellent interpersonal and communications with the ability to deliver best in class customer service.

  • Quick learner with the ability to prioritise workload, meet tight deadlines and maintain focus

  • Excellent problem-solving skills with the ability to successfully manage and find solutions for complex and unexpected situations

  • Knowledge of customs procedures and customs tariff would be an advantage