Customs Coordinator

Location London
Discipline: Customs
Job type: Permanent
Salary: ££30,000 - £32,000
Contact name: Ryan Gale

Contact email:
Job ref: RG067
Published: 2 months ago

Job Role: Customs Coordinator

Location: Leytonstone

Salary: £30,000 - £32,000

RG Freight Recruitment are working on behalf of Freight Forwarder and Customs Broker to source an Customs Coordinator to join their team in Leytonstone.

This client firmly believes themselves to be the next generation of freight forwarders. With their real time and intuitive cloud based platform they are on a mission to simplify freight forwarding and make the whole experience more user friendly and transparent.

Operating for over 40 years and with a tight knit team of 75 they are a force within the UK freight market and are expanding as they take on more domestic and overseas work. Offering bespoke solutions including multi modal forwarding, customs clearance and supply chain  management, they are in a great position to assist their clients with worldwide freight movements.

Due to the expansion, this client is now looking for an experienced Customs Coordinator with experience in the freight forwarding industry. 

This is a hybrid role consisting of 2 days in the office and 3 days working from home.

Key duties and responsibilities

•    Responsible for the submission of accurate export and import customs entries in a timely manner, in line with HMRC Customs regulations and company AEO procedures
•    Completing appropriate due diligence checks and following escalation processes where needed
•    Coordinating customs entry submission in other countries where required, by liaising with foreign partners and ensuring the declarations are submitted in a timely manner and within agreed upon KPI’s
•    Producing and/or collecting essential shipping documentation required from customers and suppliers 
•    Assisting in issuing supporting shipping paperwork (Health Certificates, Certificates of Origin, Phytosanitary Certificates, Delivery Notes, etc.) where required by customers
•    Registering the consignments and/or documents onto various HMRC portals (IPAFFS, TRACES, GVMS, etc.) as appropriate
•    Ensuring compliance with UK customs regulations, AEO requirements and company’s procedures
•    Responsible for maintaining client satisfaction by delivering best-in-class customer care, maintaining regular communication by phone and email, effectively resolving queries, issues and delays and continuously proposing solutions to improve clients’ experience
•    Maintaining Data Quality on our Supply Chain Visibility platform to guarantee accurate information is presented to customers
•    Keeping up to date with changes in regulations, laws and customs procedures 

The Person

•    Minimum 2 years’ experience in completing import customs entries in a freight forwarding environment is essential 
•    Experience in Cargowise would be an advantage
•    Excellent working knowledge of import and export customs procedures, tariff code, classification, commodity codes
•    Excellent attention to detail with high levels of accuracy
•    Excellent communication skills with the ability to delivery excellent customer service 
•    Self-motivated, reliable, trustworthy and hardworking
•    Willingness and ability to learn quickly new skills and working practices