Air Import Operator

Location Hillingdon
Discipline: Freight Forwarding
Job type: Permanent
Salary: ££28,000 - £32,000
Contact name: Ryan Gale

Contact email:
Job ref: RG084
Published: 6 days ago

Job Role: Air Import Operator

Location: Heathrow

Salary: £28,000 - £32,000

RG Freight Recruitment are working on behalf of Freight Forwarder and Customs Broker to source anAir Import Operator in the Heathrow area.

This client firmly believes themselves to be the next generation of freight forwarders. With their real time and intuitive cloud based platform they are on a mission to simplify freight forwarding and make the whole experience more user friendly and transparent.

Operating for over 40 years and with a tight knit team of 75 they are a force within the UK freight market and are expanding as they take on more domestic and overseas work. Offering bespoke solutions including multi modal forwarding, customs clearance and supply chain management, they are in a great position to assist their clients with worldwide freight movements.

Due to the expansion, they are now looking for an Air Import Operator to work in their brand new office in the Heathrow area. The office is due to open in January 2023 and the successful candidate will work remotely with a few days in the Leytonestone office.

This client also offers a hybrid working pattern which typically works as 3 days in the office and 2 days working from home.

Key duties and responsibilities:


  • Handling clients’ enquiries, providing quotations and proactively following up to secure booking

  • Managing clients’ airfreight shipments from origin to destination

  • Effectively using the CargoWise system to create and manage shipments within agreed upon KPI’s and maintain accurate data relating to clients and shipments

  • Arranging customs clearance and ensuring compliance with customs regulations

  • Liaising with overseas partners, airlines, transports to arrange quick dispatch of cargo

  • Negotiating rates with suppliers in order to maximise profit margin whilst adding value to the client

  • Proactively planning and arranging deliveries as per client requirements

  • Problem solving and escalating any issues with arrival of goods which may lead to issues with customer deliveries

  • Ensuring all customers are served in line with their Standard Operating Procedures (SOP)

  • Monitoring the progression of transports and advising the client at agreed milestones

  • Building excellent relationships with customers in order to exploit further business opportunities

  • Dealing with invoicing/job costing to customers in a timely and accurate manner

The Person

  • Import airfreight experience within a freight forwarding company but may consider candidates with ocean import experience

  • Previous experience in quoting import airfreight shipments

  • Excellent interpersonal and communications skills with ability to deliver high level of customer care

  • Ability to prioritise and organise work to achieve deadlines in a fast paced environment

  • Excellent problem solving skills with the ability to successfully manage and find solutions for complex and unexpected situations

  • Self-motivated with a can-do attitude