Air & Sea Operator

Location Manchester
Discipline: Freight Forwarding
Job type: Permanent
Salary: ££25,000 - £30,000
Contact name: Ryan Gale

Contact email:
Job ref: RG077
Published: 2 months ago

Job Role: Air & Sea Operator

Location: Manchester

Salary: £25,000 - £30,000

RG Freight Recruitment are working on behalf of an established freight forwarder in Manchester to recruit an experienced Air & Sea Operator.

This client offers truly bespoke services to customers across the UK. Operating for over 20 years and with 9 offices across the country, they hold a great position within the market.

The ethos is simple: to provide outstanding customer service and flexibility to all of their customers while maintaining an extremely reliable service. 

Key duties and responsibilities

  • Managing air and ocean freight operations from origin to destination.

  • Liaising with customers, overseas partners, and suppliers to arrange quick dispatch of cargo

  • Effectively using the relevant systems to create and manage shipments within agreed upon KPI’s and maintain accurate data relating to clients and shipments

  • Ensuring all documents and customs clearance information is received and updated in a timely manner

  • Submitting of accurate entries in line with the company procedures

  • Proactively planning and arranging deliveries as per client requirements

  • Problem solving and escalating any issues with arrival of goods which may lead to issues with customer deliveries.

  • Ensuring clients are served in line with their Standard Operating Procedures (SOP)

  • Dealing with invoicing/job costing to customers in a timely and accurate manner

  • Developing relationship with customers in order to add value to the clients and maximise business opportunities   

The Person

  • Previous air and ocean freight experience within the freight forwarding sector is essential

  • Excellent interpersonal and communications with the ability to deliver best in class customer service.

  • Quick learner with the ability to prioritise workload, meet tight deadlines, maintain focus 

  •  Excellent problem solving skills with the ability to successfully manage and find solutions for complex and unexpected situations

  •  Knowledge of customs procedures and customs tariff would be an advantage