Job Role: Air & Sea Operator
Salary: £25,000 - £30,000
RG Freight Recruitment are working on behalf of an established freight forwarder in Manchester to recruit an experienced Air & Sea Operator.
This client offers truly bespoke services to customers across the UK. Operating for over 20 years and with 9 offices across the country, they hold a great position within the market.
The ethos is simple: to provide outstanding customer service and flexibility to all of their customers while maintaining an extremely reliable service.
Key duties and responsibilities
Managing air and ocean freight operations from origin to destination.
Liaising with customers, overseas partners, and suppliers to arrange quick dispatch of cargo
Effectively using the relevant systems to create and manage shipments within agreed upon KPI’s and maintain accurate data relating to clients and shipments
Ensuring all documents and customs clearance information is received and updated in a timely manner
Submitting of accurate entries in line with the company procedures
Proactively planning and arranging deliveries as per client requirements
Problem solving and escalating any issues with arrival of goods which may lead to issues with customer deliveries.
Ensuring clients are served in line with their Standard Operating Procedures (SOP)
Dealing with invoicing/job costing to customers in a timely and accurate manner
Developing relationship with customers in order to add value to the clients and maximise business opportunities
Previous air and ocean freight experience within the freight forwarding sector is essential
Excellent interpersonal and communications with the ability to deliver best in class customer service.
Quick learner with the ability to prioritise workload, meet tight deadlines, maintain focus
Excellent problem solving skills with the ability to successfully manage and find solutions for complex and unexpected situations
Knowledge of customs procedures and customs tariff would be an advantage